Cease a service

Most internet and telephone line rental company’s providers will charge a fee when you cease an internet or phone service.

If you have an internet service and a phone service on the same number and you cease the phone service, your internet service will also cease.

The internet and phone service may be supplied from different providers and you may have to pay each separately.

Ceasing a cellular internet service is dealt with here.

When you wish to cease a contract please contact Megganet as early as possible to minimise fees.

How a fee is calculated within contract

Your cessation fee is made up of the total amount of months left on your contract multiplied by your monthly fee plus the standard fee which originates from Openreach.

If you have a broadband service than the same rules apply except you would need to add the Openreach fee as well which currently (June 2022) is £38 + VAT.

For example if your line rental is £15 per month and there are 3 months left in your contract your cessation fee would be 3 x £15 = £45.

How a cessation fee is calculated when you are out of contract

If you are out of contract then you only need to pay one extra month plus the Openreach fee.

If you are out of contract and you give Megganet 30 days notice, then the usual fee for the notice period will do and you only need to pay the Openreach fee.

How to pay a cessation fee

If you pay by Direct Debit then you do not need to do anything.

If you pay by standing order, you will need to cancel the Standing Order your self – it is not possible for Megganet to stop a Standing Order. In case there are any errors, over payments will be refunded.

The remaining fees may be paid by credit card, BACS or Cheque.