Cease an internet service

You must give Megganet 30 days notice to cease an internet service. Most internet and telephone line rental company’s providers will cessation fee for this and our current internet cessation fee is £38 + VAT = £45.60. This is a fee we have to pay the Openreach wholesaler and is unavoidable.

If you have an ADSL, FTTC internet service and a phone service on the same number and you cease the phone service, your internet service will also cease. You will be liable for the full cessation fee. If you need an internet service reinstalled, it will be a new service and a new contract.

The internet and phone service may be supplied from different providers and you may have to pay a separate cessation fee for each.

ADSL/FTTP/SoGEA re completely different services form FTTP so if you are ceasing a ADSL/FTTP/SoGEA service to upgrade to an FTTP service, you should ensure your FTTP service is active first. Some FTTP installations may become delayed so the initial installation date you get for your FTTP installation may not be met and in fact may take up to several weeks to complete. In some cases, an FTTP installation may not be possible.

Ceasing a cellular internet service is dealt with here.

When you wish to cease a contract please contact Megganet with at least 30 days notice to minimise your costs.

How a fee is calculated within contract

Your cessation fee is made up of the total amount of months left on your contract multiplied by your monthly fee plus the standard cessation fee which originates from Openreach. The router and PSU will also need to be returned (unless you have purchased one).

If you have a broadband service then the same rules apply except you would need to add the Openreach fee as well which currently (June 2023) is £38 + VAT = £45.60.

For example if your broadband service is £39.99 per month + VAT and there are 3 months left in your contract your cessation fee would be 3 x £39.99 = £119.97 + £38 = £157.97 + VAT = £189.56. The 30 days notice are contained within the 3 months remaining so it doesn’t apply. If you do not wish to (or it is not possible to return the router) for any reason, we will add its cost to the cessation fee. As of June 2023 the router retention fee is £36.99 for our standard router and £55 for a Wi-Fi 6 router.

How a cessation fee is calculated when you are out of contract

If you are out of contract then you only need to pay one extra month plus the Openreach fee which is currently £38 + VAT= £45.60 plus teh router retention fee if applicable.

If you are out of contract and you give Megganet 30 days notice, then the usual fee for the notice period will do and you only need to pay the Openreach cessation fee and router retention fee if applicable.

How to pay a cessation fee

If you pay by Direct Debit then you do not need to do anything. We will invoice you the charge for the appropriate fee.

it is not possible for Megganet to stop your Standing Order, only the authorised bank account holder can do this. In case there are any errors, over payments will be refunded up to a maximum of £100 inc VAT. To cover the notice period. You must NOT cease your payments for 1 month after the service has ended. The cessation fee can be paid separately.