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Select a quick link > Control panel - Rise a ticket - Remote assistance


Reset Presence State

Occasionally, your VoIP phone may appear available and work fine but it appears on other phones as busy when it is not.

This is a rare error which you can deal with by logging onto your control panel and going to the ‘Reset Presence States‘. To clear the condition select the Reset Presence State button for the phone in question.

Reset the Presence State of a VoIP phone

Once you click the appropriate blue button, the VoIP phone in question should be cleared immediately.

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