Microsoft NCE

New Commerce Experience

This information is for all versions of Microsoft 365 Business, Teams, Office 365, Microsoft Exchange email and a number other Microsoft products.

Various Microsoft software including Office, Hosted exchange etc are provided on a strictly annual basis only.

Microsoft products are available on an annual commitment only and they are automatically renewed annually, for another full year. Please note that some Microsoft products, under certain circumstances may not expire for 2 years.

If the annual renewal date for your products is not contained within your Invoice then contact us and we will send it to you.

Affects all Microsoft Office 365 and Microsoft Exchange email users as well as a few other Microsoft products, email us if you are in any doubt about which products you have from us which may be included

Ceasing a Microsoft annual commitment

Let’s say that a member of staff Tom is departing and Frank is starting.

You may want Toms email address to be ceased.

Contact us immediately regarding ceasing Toms email address in order to make sure it is ceased completely before the renewal date.

Remember, we need at least 30 days notice to cease an email address.

If Toms email address has another 6 months to run, it will need to be paid for until the 6 months are up. We will continue to charge for this until the email address can be ceased on Microsoft’s system.

Franks email can be created independently of Toms.

You must inform us at least Thirty days before the annual renewal date itemising the specific contract you wish to cease using. We should confirm your request within Two working days.

If you wish to cease using one or more of the of the Microsoft annual commitment services before the end of the annual renewal period, you will be liable for payment for the service for the remainder of the contracted period.

We acknowledge that this could potentially mean paying for a service which may not be used for extra months and that it will particularly affect clients with high turnover of staff. Unfortunately, this is Microsoft policy and there is no room for manoeuvre.

Another example

For the avoidance of doubt, if a services is required for 12 months and 1 day, this qualifies as 2 years and you will be liable to pay for the full 2 years.

At the moment we are using the monthly Direct Debit billing model whereby clients are charged monthly by Direct Debit, which is normal enough. Please contact Megganet if you wish to change this to an annual subscription.

Hosted Exchange (as opposed to Microsoft Hosted Exchange)

We have ceased providing any Hosted Exchange service.