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Microsoft NCE

New Commerce Experience


This information is for all versions of Microsoft 365 Business, Teams, Office 365, Microsoft Exchange email and a number other Microsoft products.

Microsoft Apps for Business and Microsoft hosted exchange subscriptions are provided on a strictly annual basis only.


Microsoft products are available on an annual commitment only and they are automatically renewed annually, for another full year. Please note that some Microsoft products, under certain circumstances may not expire for 2 years.

If the annual renewal date for your products is not contained within your Invoice then contact us and we will send it to you.

Affects all Microsoft Office 365 and Microsoft Exchange email users as well as a few other Microsoft products, email us if you are in any doubt about which products you have from us which may be included


Ceasing a Microsoft annual commitment


Let’s say that a member of staff Tom is departing and Frank is starting.

You may want Toms email address to be ceased.

Contact us immediately regarding ceasing Toms email address in order to make sure it is ceased completely before the renewal date.

Remember, we need at least 30 days notice to cease an email address.

If Toms email address has another 6 months to run, it will need to be paid for until the 6 months are up. We will continue to charge for this until the email address can be ceased on Microsoft’s system.

Franks email can be created independently of Toms.

You must inform us at least Thirty days before the annual renewal date itemising the specific contract you wish to cease using. We should confirm your request within Two working days.

If you wish to cease using one or more of the of the Microsoft annual commitment services before the end of the annual renewal period, you will be liable for payment for the service for the remainder of the contracted period.

We acknowledge that this could potentially mean paying for a service which may not be used for extra months and that it will particularly affect clients with high turnover of staff. Unfortunately, this is Microsoft policy and there is no room for manoeuvre.

At the moment we are using the monthly Direct Debit billing model whereby clients are charged monthly by Direct Debit, which is normal enough. Please contact Megganet if you wish to change this to an annual subscription.

Hosted Exchange (as opposed to Microsoft Hosted Exchange)


Microsoft are continually changing contracts and at the time of updating this web page, we were still waiting for a firm update to proceed with. Until further notice we are proceeding on the premise that Hosted Exchange users are not subject to this ruling and we will continue with our current Thirty days notice.


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