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Select a quick link > Control panel - Rise a ticket - Remote assistance


Manual Outlook setup

If you are having trouble with the automatic method, you may try the manual method.

Browse to Control Panel – Mail/Mail (32-bit) – Show Profiles as before. Make sure to pre-select Prompt for a profile to be used.

Select Add . . .  and input the full email address of the user on the new server and select OK

Select Manual setup or additional server types and select Next

Select Microsoft Exchange Server or compatible service and click Next

Under Server Settings:

Use cached Exchange Mode is ticked. (This is necessary in order for the Offline Address Book)

Server = CP1-L1-MB-1006

Username = full exchange mailbox email address (Do not select “Check Name” at this point)

Select More Settings

Browse to Connection

Tick Connect to Microsoft Exchange using HTTP

Select Exchange Proxy Settings

Microsoft Exchange Proxy Setting

Under Connection Settings input cas.cloudplatform1.com

Tick Only connect to proxy servers that have this principal name in their certificate

Input in the field below: msstd:cas.cloudplatform1.com

Tick On fast networks . . .

Change Proxy authentication settings to Basic Authentication and Select OK then OK again. Now Check Name and wait for the username to underline. Once again, we are here to help so please contact us if you are having any difficulty with this.

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