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Lifts Regulations 2016

VoIP telephony for lifts in a building.

The current regulations regarding having an emergency telephone in a lift are currently subject to EU regulations in N.I. Please check back to this page as these regulations are subject to change from time to time.

To sum up the regulations, a lift must have some sort of connection for a person to contact the relevant support service if they become stuck in a lift. This may be an auto dialler with a single push button to ring support. It doesn’t need a handset or a number pad as all the hardware is built into the lift and the dialler will have the support telephone numbers already programmed into it.

Can a VoIP line be used?

Yes, although lift auto diallers (to date anyway), are analogue, an ATA may be used to connect the analogue lint to a VoIP service.

How does this work?

The VoIP connection terminates in the ATA which converts VoIP to analogue so an normal traditional analogue device may be used.

The client would still require a separate number and Voip service for each lift.

If there was one lift in a building, the following would be needed;

  • An ATA which could handle a single traditional analogue port.
  • 1 number.
  • 1 Voip service.

If there are multiple lifts in a building, the client would order a multi port ATA.

If there were 4 lifts in a building, the following would be needed;

  • An ATA which could handle 4 traditional analogue ports.
  • 4 numbers.
  • 4 Voip services.


Please ensure that you frequently check your lift phone line service as frequently as is advised by your lift service installer.


Lifts require an emergency line for someone trapped in a lift. The number needs to be unique to that lift for location identification. Please check the governments own regulations site here; Lifts Regulations 2016 – GOV.UK (www.gov.uk).

Please, factor in annual maintenance as the system needs to be checked at least annually.

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