Current internet services contract

This covers ADSL, FTTC, FTTP and SoGEA internet services.

ADSL, FTTP and FTTC SoGEA contracts are for a minimum of 18 months.

Summary

All broadband services are to be paid for by Direct Debit and you should have this filled in and submitted before we proceed with an order.

An Openreach installer may or may not need to call at your premises. If they call and are unable to gain entry for any reason, they will have to abandon the installation and a new appointment will need to be booked. Openreach charge for missed appointments and this is may be in the range of £130 + VAT.

An Openreach engineer is not under any obligation to contact a client prior to arrival and we are unable to contact them directly.

To avoid any unnecessary fees you should call us first on 028 8283 1111 or 077 8856 2087 to talk to us if you are considering withdrawing any Megganet services.

If the internet service contract is active then the termination fees are made up of any remaining months due within contract plus £38 + VAT.

If the service is just about to end within the 18th month and you notify us in the 17th month, then there would be just the 18th month to pay for plus the obligatory £38 + VAT.

If the service is out of contract then there is just 30 days notice plus the obligatory £38 + VAT. This termination fee (and sometimes considerably higher fee) is imposed by ISP’s.

We require the internet router and power supply to be returned to us by either posting it to us or arranging for us to collect it. In all cases, if you wish to retain the internet router, we will need to include a fee for it in our final invoice.

We reserve the right to suspend services due to nonpayment and if necessary, take whatever action is required to settle any outstanding amount including any fees incurred in its collection.

More information

Please phone Megganet on 028 8283 1111 if you need any further information.