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Set up on Outlook

This document is only for users who wish to set up a Hosted exchange 2016 in Outlook. The pics used here are form Outlook 365, but the settings are roughly the same for different versions of Outlook.

We normally carry out this procedure for our clients and if you have any trouble, just contact me and I can use remote desktop to access your PC and carry out the installation for you.

We can’t carry out the same function on mobile devices as it is not possible to get remote desktop for them. However, the most popular instructions and settings are in the appropriate help files on headoffice.it.

Most of our hosted Exchange users will be using Hosted Exchange 2016. Give Megganet a shout if you need to verify which version of Hosted Exchange you are using.

Before you start, you will need to have your full email address and your email address password. Contact Megganet for your password and we will TXT it to you. For security reasons, we do not send email passwords in an email.

First load the control Panel as shown on the pic below.

Control Panel

Then select ‘Mail (Microsoft Outlook)’. As shown in the pic below. Different versions of Outlook may say something different such as ‘Mail 32’ or just ‘Mail’, but it is the same thing.

Select Mail (Microsoft Outlook)

The ‘Your Name:’ section (in the pic) will be the text displayed in the recipient’s outlook when they receive email from you.

Mail Setup

You could enter your name followed by your company name if you wish or you could just enter your email address here.

The ‘Email Address:’ is the full email address. No spaces or special characters. Email addresses are not case sensitive.

Then Enter your password twice. Passwords are exact and are case sensitive.

Enter your credentails

When you have filled in all the boxes, select ‘Next >’.

This part may take a few minutes, but it usually works eventually.

If you are prompted to allow redirection click Allow and ‘Don’t ask me about this website again if you do not want to see further messages’.

This is the confirmation screen. All OK to proceed.

If the details provided are correct and Autodiscover has been set-up correctly then you will see the confirmation screen.

Select Finish when profile creation is completed.

If you get an error, it may be because of an Autodiscover error in Windows. The fix involves downloading a registry file and applying it.

Go to our Downloads section and download and run the fix. Apply the fix, restart the PC, and retry start the process.

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